Interested Parties

INTERESTED PARTIES NEEDS & EXPECTATIONS – IMS COMMITMENT

Interested party	Their needs and expectations	Our commitments to them	IMS Processes
Customers	Quality Price Delivery of products and services	Orders accurately taken Products arrive on time All products specifications met	Sales and customer service process Inspection process
Suppliers	Increase scope and volume of purchase Long-term contractual arrangements Information of future requirements Mutual benefit and continuity	Accurate purchase orders Correct flow down of requirements Timely payment of invoices	Purchasing process Accounts payable process
Employees	Good work environment Job security Health / safety / training Promotion / recognition and reward	Clean safe work environment Clear instructions and training Paychecks accurate and on time Resolution of grievances	Training process Human resources process
Management	Increased growth, sales & profitability Efficiency & effectiveness of operations	Correct and current information for decision making	Management review process Analysis of data Internal audits
Regulatory Bodies	Compliance with applicable requirements and industry standards / submission of reports	Regulatory compliance	Listing of applicable regulations Regulatory compliance process
Government	Environmental protection/Ethical behaviour Growth in business and taxes to build infrastructure to support community services, activities, and institutions	Compliance with federal laws	Appropriate Code of Federal Regulations